Return and Exchange Policy

Returns, Refunds, and Cancellations Policy

A Thoughtful Approach to Your Satisfaction

At BQG, we understand that shopping online can sometimes involve uncertainties. While we strive to ensure you’re thrilled with your purchase, we also believe in providing a transparent and accommodating process for returns, refunds, and cancellations. Below, we outline how we handle these scenarios to ensure your experience remains smooth and trustworthy.

Initiating a Return: A Simple Start

To begin the return process, it’s essential to contact us first at support@bqg.news. Kindly include your order details, the product information, and the reason for your return in the email. Our dedicated customer service team is here to guide you step-by-step. Upon reviewing your request, we will provide you with further instructions, including the return shipping address, through email. Please allow us sufficient time to process and respond to your inquiry thoughtfully.

Eligibility and Condition for Returns

Returns are accepted within 30 days of the delivery date, provided the items meet certain conditions. The product must remain unused, undamaged, and in its original packaging. If these criteria are not met, we may be unable to process your return. This policy helps us maintain the quality of products for all our customers while ensuring fairness across the board.

Refunds: How They Work

Once we receive the returned item, our team will carefully inspect it to verify its eligibility for a refund. Approved refunds will be processed promptly and issued via your original payment method. Please note that financial institutions may take additional time to reflect the refund in your account. While shipping costs associated with the return are not refundable, we’re committed to ensuring the process remains as straightforward and efficient as possible.

Shipping Costs and Responsibilities

Customers are responsible for covering the shipping fees for returned items. These costs will not be reimbursed, as they are necessary for the handling and processing of returns. If you’re uncertain about the estimated shipping charges, feel free to reach out to our team for clarity.

Cancellations: Flexibility Before Shipment

We recognize that circumstances can change, and you may need to cancel an order. Cancellation requests will only be accepted before the item has been dispatched. To cancel, contact us immediately at seri@bqg.news with your order details. Once the order is shipped, the standard return policy will apply.

Key Notes on the Process

Our returns and exchanges are designed to be hassle-free, but they do require initial contact with our customer support team. Every return must be authorized via email before proceeding. This ensures that we can address your needs effectively and provide you with the correct return address or alternative solutions.